Returns & Exchanges
At Natural. Ethical. Crafted, we want you to love your artisanal home goods, which is why we offer a 30-day return window for items in their original, sustainably-sourced condition. Our commitment to quality ensures that if a piece doesn't fit your space, we will make it right with a simple and transparent return process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package with Care
Place the items in their original eco-friendly packaging to ensure they are protected during transit and maintain their artisanal quality.
Ship Sustainably
Affix the provided prepaid carbon-neutral shipping label to your package and drop it off at any authorized collection point.
Receive Your Refund
Once our workshop inspects the returned craftwork, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing