Frequently Asked Questions
Everything you need to know about our sustainable, handcrafted home goods.
What makes your products 'Ethical'?
Every item in our collection is sourced from fair-trade certified artisans who receive living wages. We ensure that our production processes minimize waste and avoid harmful chemicals, prioritizing both human rights and environmental health.
How long will it take to receive my order?
Since many of our pieces are hand-crafted to order, standard shipping typically takes 7-10 business days. You will receive a tracking number via email as soon as your package leaves our workshop.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. If a product arrives damaged or doesn't meet your expectations, please contact our support team to initiate a free exchange or refund.
Do you use sustainable packaging?
Yes, we are committed to a plastic-free shipping process. All orders are packed using recycled cardboard, biodegradable paper tape, and compostable cushioning materials.
How do I care for my handcrafted natural items?
Because we use organic materials like raw wood, linen, and clay, we recommend gentle hand-cleaning with mild, eco-friendly soap. Specific care instructions are included on a recycled paper insert with every purchase.
Do you ship internationally?
Currently, we ship to North America, Europe, and Australia. International shipping rates and delivery times vary by location and are calculated at checkout.